Genmartbd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Shipping and billing address
b. Transaction Information
Order details
Payment status
(Note: Payment information is processed securely by third-party payment gateways. We do not store card or banking details.)
c. Device & Usage Information
Device type, operating system
App usage data
IP address (for security and analytics)
2. How We Use Your Information
We use the collected information to:
Create and manage user accounts
Process orders and payments
Deliver products and services
Communicate order updates and support responses
Improve app performance and user experience
Prevent fraud and unauthorized access
3. Data Sharing & Third Parties
We may share your data with trusted third parties only when necessary, such as:
Payment service providers (e.g., mobile banking, online gateways)
Delivery and logistics partners
Analytics and crash-reporting services
All third parties are required to protect your information and use it only for authorized purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain personal data only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements
6. User Rights
You have the right to:
Access your personal data
Request correction or deletion of your data
Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
7. Children’s Privacy
Genmartbd is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, it will be deleted immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the app indicates acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email:support@genmartbd.com
Phone: +880-01958 220600
