Privacy Policy

Welcome to Genmartbd. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By visiting, browsing, or purchasing from Genmartbd, you agree to be bound by these terms and conditions. If you disagree with any part of the terms, you may not access the website.

2. Eligibility

You must be 18 years or older and have the legal authority to enter into contracts to use this website. You are responsible for ensuring that your account details and passwords are secure and not shared.

3. Account Registration

To place orders, users must register and provide accurate, up-to-date personal information. You are responsible for the accuracy of the information provided and for maintaining the confidentiality of your login details. Genmartbd reserves the right to suspend or terminate accounts in case of fraudulent or misleading activity.

4. Orders & Product Availability

All orders are subject to acceptance and product availability. We reserve the right to limit the quantity of products ordered. If a product becomes unavailable after an order is placed, we will notify you and provide a refund or alternative option.

5. Pricing & Payment

All prices listed on the website are in BDT and include VAT unless stated otherwise.

Payments can be made via secure payment methods including credit/debit cards, mobile banking, and online payment gateways like PayPal, Razorpay, and Google Pay.

Genmartbd reserves the right to update or correct pricing errors on the website at any time without notice.

6. Shipping & Delivery

Orders are processed and shipped within the timeframes mentioned on the product pages. Shipping times may vary based on location.

We are not responsible for any delays caused by the courier or external factors.

Once dispatched, a tracking number will be provided.

7. Returns & Refunds

Returns are accepted within 3 days of receipt, provided the product is unused, in its original packaging, and includes all tags. Certain items, such as personal care or electronics, may not be eligible for return.

Refunds will be processed within 10-15 business days after receiving and inspecting the return.

8. Cancellations

Orders can only be canceled if they have not yet been processed for shipment. Once the order is shipped, it cannot be canceled.

9. User Conduct

You agree not to misuse the website, including but not limited to hacking, sending viruses, or violating intellectual property rights. Any violation of these terms may result in the termination of your access to the website.

10. Intellectual Property

All content, including images, text, logos, and design, is the property of Genmartbd or its licensors and is protected by copyright and trademark laws. You may not use any material from the website without prior written consent.

11. Limitation of Liability

Genmartbd is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to delays, product defects, or data breaches.

12. Privacy Policy

We respect your privacy and protect your personal data. Please review our [Privacy Policy] for details on how we collect, use, and safeguard your information.

13. Modification of Terms

Genmartbd reserves the right to modify or update these terms and conditions at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

14. Governing Law

These terms are governed by and construed by the laws of Bangladesh. Any disputes will be resolved under the exclusive jurisdiction of the courts in Bangladesh.

15. Contact Information

For any queries regarding these terms, please get in touch with us at:

Email: support@genmartbd.com

Phone: +880-01958 220600

Using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.